RETURN POLICY

 

Up to date as of November 2021.

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at skye@itmleisure.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

 

ITM Leisure Europe LTD

Attn: Returns

RMA #

Unit 3A ITM Leisure  

Kirkham Trading Park,

Freckleton Road,  

Preston, 

Lancashire

PR4 3RB  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

           

     ●     If item is faulty, we will cover the cost of the return.   

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

01772 683311 

Steph@itmleisure.com